EZ500 HD Failed to Active, What Should I Do

I had just bought XTOOL EZ500 HD for heavy duty diagnosis and it all worked well. Last week, I tried to active it and found that there was something wrong. With the help of the service, this problem was solved immediately. Share this experience with someone who faces this situation that failing to active EZ500 HD heavyduty.
When i try to activate my ez500 hd tool, i have this problem:

I turned to the service, they replied:
If you have this problem, please do not worry, just send us your password paper and the page you filled the information about your device.

View the website: http://www.xtooleshop.com/



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